Sales contracts entered away from business premises like in consumer home, workplace, at leisure events or other places are considered as off-premises contracts. Meanwhile for the off-premises contracts special consumer rights regime is applied and additional consumer rights are secured.
Prior to entering into the contract, the trader must provide to consumer detailed information on the product or service consumer is purchasing and the terms of the contract, also a model withdrawal form shall be provided too.
Under the law of obligations, consumer has the right to withdraw from an off-premises contract within 14 days after receiving the goods or entering into a service contract.
If consumer has not been notified by the trader about his right of withdrawal, consumer may do so within 12 months of receiving the goods or entering into a service contract.
If consumer withdrew from the contract, the trader must return the money no later than 14 days after the withdrawal, meanwhile consumer must return the goods to the merchant within the same period.